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Lee Retimana

Lee Retimana

Lee Retimana is the Chief Marketer and Brand Strategist at Muritai Group. With 25 plus years in sales and marketing across a diverse range of industries including IT, manufacturing, health and business services, Lee saw a huge gap in the market for providing small business owners with strong and actionable marketing advice. With a focus on fresh thinking; Lee challenges her team at Muritai Group to use their experience and expertise to challenge ineffective marketing with creative ideas, strategic thinking, and common sense to deliver marketing that works. Lee says "We are experts at finding customers and keeping them. We know how to craft the right messages to get you noticed, make you relevant, interesting and ultimately loved! Our whole business approach links every single marketing tactic to your business objectives and is how we develop a marketing strategy that works – so your business can thrive". Give Lee a call (021 321 747) or email (lee@muritai.com) to see where her fresh approach can take your business.

Los Mejores 10 Consejos Para Emprender Tu Nuevo Negocio

La experiencia de empezar un nuevo negocio es parecida a una primera cita. Sabes un poco de la persona que vas a conocer y tienes una expectativa de las posibles cosas en común que pueden tener. Eliges un look en el que te sientes cómodo y crees que será atractivo para la otra persona. Esperas compartir tus ideas, experiencias y pasiones con la otra persona. Pero en el fondo tienes un miedo de que todo salga mal y piensas que sería mejor cancelar y quedarte en casa tomando una taza de chocolate caliente y leyendo un buen libro.

¿Pero qué tal si hubiera una manera de asegurarse y saber que este es el comienzo de tu felicidad para siempre?

¡Buenas noticias! Hay muchas cosas que puedes hacer en la etapa de preparación de la creación de tu nueva empresa que te ayudará a que eso suceda.

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Top 10 Tips for Starting a New Business

Starting a new business is a bit like going on a first date. You have prior knowledge of the person you are meeting and an expectation of things in common. You choose a look that you feel comfortable in and think will be attractive to them. You look forward to sharing your ideas, skills and passions with them. But at the back of your mind is a nagging fear that it will all go wrong and you would be better off cancelling and staying home with a cup of cocoa and a good book instead.

What if there was a way to ensure it was the beginning of your happy-ever-after instead?

Good news! There is a lot you can do in the preparation stage of setting up a new venture that will help make that happen.

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Meet The Team - Carolyn Brown

 

Carolyn Brown - Copywriter

I am a freelance copywriter and compose various blogs, newsletters, social media posts and website copy for Muritai Group’s clients. Basically, any form of written material that requires sentences to be constructed in a way that is engaging and informative - I can do it.

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Meet The Team - Jayden Ford

 Jayden Ford - Marketing Coordinator

In my role as Marketing Coordinator at Muritai Group, I am able to help businesses thrive through creative solutions that are backed by up by research, understanding, and strategy. No day is ever the same, however, a large part of my role involves using digital content and social media to connect my clients with their ideal customers which helps them to achieve their business goals.

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Meet The Team - Rodrigo Balcazar

 

Rodrigo Balcazar - Marketing Coordinator

As one of the Marketing Coordinators for Muritai Group, I love being able to combine my understanding of marketing with our clients’ knowledge of their industry and create strategies that help their businesses thrive.

Every day is different in my role as I manage client’s social media, create strategies and implement marketing plans. I even find time to teach Spanish through Muritai’s phrase of the weekly vlog on Facebook. I enjoy learning about what makes our client’s businesses tick and helping them achieve their business goals through the science of marketing. 

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Tips for working from home

Like many office-based businesses, getting ready to break the chain of COVID-19 was a mad scramble to ensure everyone could carry on as normal (that is, to paraphrase Prince Charles, whatever normal is) and keep working with our clients to ensure that their brands will stay in their customers’ minds while their products/services are temporarily out of action. Stationery, whiteboards, office chairs and computer screens all made their way out of the office in an organised rush before the call to stay safe, stay home came into effect.

Most of the Muritai team have had to create a space in their homes to accommodate our new office and adjust their mindsets in order to create mental separation between home and work, now that there isn’t a physical one. We turned to the internet for advice, where a Google search for “tips for working from home during COVID-19” turned up two hundred and ninety-five million results in the first instance. The gig economy sure has created a lot of experts in a short time!

Each of us at Muritai, however, has a different living situation and personal circumstance and we have quickly discovered that the standard tips for working from home do not necessarily work for everyone. Which is why we thought we would share with you a couple of the things that work for each of our differing needs:

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10 Ways to Effectively Promote Your Business Award Win

CONGRATULATIONS! You’ve won a business award; the ultimate recognition of your hard work and dedication. Amongst the celebrations and high-fives, now is the time to let the rest of the world know too.

Let your customers share in your moment of glory. After all, they are partly responsible for your success, as without them you wouldn’t be in business for long!

So where do you start and how far should you go in spreading the news?

Here are our top ten ways to publicise your award:

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Make your profile stand out from the crowd with these five simple changes:
  • Use your headline to its full potential

    Your headline gives you opportunity to describe who you are and what you do, but in just one line. This isn’t always easy so it’s not surprising that most people end up with their current job title as the default option. Read HubSpot’s 4 tips for an effective LinkedIn headline

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Build customer loyalty with these techy tips

In our blog about Retaining Customers, we discovered an existing customer is likely to spend on average 60% more* than a new customer. That’s a stat hard to ignore! Keeping your existing customers happy so they buy from you again and again is a key strategy for increasing profitable sales in any business.

One such strategy is to recognise your customers who repeat purchase with something they want and value. A great way of doing this is by creating a simple and straightforward rewards programme.

There is a reason why traditional stamp card loyalty schemes are in most coffee shops – they work! Now days we are starting to see how technology can improve loyalty programmes such as these with quality data. Designed with ease of use in mind, here are our top 2 loyalty apps for small business:

Goody gives small businesses a way to run a loyalty programme that connects with their customers’ instore and beyond, at a basic cost and it's very easy for customers to use.

Every time they make a purchase at your business, customers will earn and accumulate points that can be redeemed for rewards. Because you know them best, you can create goodies that you know your customers will love - and which work for your business too.

Based in Wellington, LittleMonkey have created a fully customisable app to suit your business’s needs. Unlike other options this one is branded to you and more importantly lists your company name in the app store, which means your customers are linked directly to you and not a third party.

Bonus tip – got heaps of loyalty cards in your wallet? Download the Stocard App and never have to go hunting in your wallet again! This free app securely stores your loyalty account numbers in one place, clearing up space in your wallet.

 


*Manta's and BIA/Kelsey's joint report "Achieving Big Customer Loyalty in a Small Business World"

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6 ways to delight and retain your customers

Keeping your existing customers happy so they buy from you again and again is a key strategy for increasing profitable sales in any business. In fact, an existing customer is likely to spend on average 60% more* than a new customer. That’s a stat that’s hard to ignore!

Your customers have choice; they can choose to stay with you or buy from somewhere else. That means your goal is to be the best option for your customers. It sounds obvious but if you are the best option, your customers won’t want to buy from someone else. 

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10 Te Reo Business Phases

It's Maori Language Week!

This year is all about showing New Zealand that there is a place for the Māori language in all areas of life, from our sports fields and stadiums, to the news and the ever-growing realm of social media. This annual campaign is about raising awareness that New Zealand has its very own language and encouraging the use of it, with simple phrases every day, week and month of the year.

To celebrate, we thought we would share a few phrases you can use in your everyday business interactions

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Testimonials – The best FREE marketing tool you’ll ever use

You’re doing well, your marketing is working and you’ve got a potential customer who is interested in what you do... what’s next? To be seriously considered you have to build trust and prove that you can do what you say you can do.

What is the best, easiest and cost effective way to do this? Testimonials!

This simple and FREE marketing tool is often overlooked, but can help to seal the deal when a customer is making a purchase decision.

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Captivate your customers and leave them wanting more
You’ve got my attention – but can you hold it?

Captivate your customers in three simple steps.

Think for a moment about your ideal customer. How do they look for your product or service? Are they searching online, are they talking to friends, are they walking down the street?

Once they have found you, how do you hold their attention and get them interested enough to find out more?

It is not enough to talk about what your business does or the promotion you have at the moment. You need to be more inspiring than that. You need to be relevant, interesting and credible to be ultimately considered.

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What is this crazy little thing called marketing?

Marketing is critical for every business because if the customer doesn't purchase your goods or services, nothing else matters! Marketing is not just advertising, it’s not just selling and it’s not persuading people to buy things they don’t need.

Marketing is the whole process of taking your goods and services to market and getting them into the hands of your ideal customers. That means marketing is about winning the hearts and minds of your customers and ideal clients. Reaching the right people with the right message in the right place at the right time!

It all sounds pretty simple but business owners often complain that their marketing fails to deliver the results they want.

For marketing to be successful so your business thrives, it must have the right why, who, what, how and do. A brief explanation of each component follows:

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Last month we learnt that the secret to marketing plans that work is the science of what makes your customers buy.

Successful marketing meets your customer at every step of the buying process so that you retain as many prospects as possible, capture your customers and generate sales. The best marketing plans create strategies to make sure customers notice you, like you, trust you, try you, buy you and then love you.

The first essential step to creating a marketing plan that works is to get customers to notice you and become familiar with your brand.

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The Science of Marketing - the secret to Marketing Plans that work

When it comes down to it, if the customer doesn’t purchase your product or service, nothing else matters. You may have a great idea or offering, but if you can’t get customers to notice you and purchase, then you’re in trouble.

It’s important to remember that marketing is not just advertising, or selling, or persuading. It's about having the right combination of smart strategy, a thorough understanding of who is actually buying your product or service and a brand story that opens all the right doors. 

We know that:

  • Adhoc and reactive marketing is a waste of your time and money
  • 90% of plans fail due to poor execution

The secret to marketing plans that work is the science of what makes your customers buy and an actionable plan to reach your ideal customers with the right message, at the right place and at the right time. 

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5 Tips for a Cracking Christmas Party!

It’s Christmas!

We all want to celebrate the end of the year with flair. But in the run-up to Christmas, all those deadlines and extra tasks put everyone under pressure but that end of year party is the reward for the collective effort of getting the job done.

We have all experienced the tedium of a poorly planned party and when it is a work function gone wrong, you risk deflating your staff. So here are a few tips to ensure your work Christmas party is a cracker!

1. Plan, plan, plan!

Take a little time to sit down and think about creating a memorable event and while you’re doing it, encourage some team building and relationship enrichment. 

Location, time of day or night, music and entertainment, food and beverage choices, all need consideration. Inclusivity is a key here. Cater for a range of age groups, find a good mix of music or entertainment.  Some of the most memorable parties have amazing themes – think how you can incorporate this into your plan.

2. Create atmosphere

Theme, dress code, menu and entertainment all add to the atmosphere of your chosen location.

Dress-up themes are fun but make sure you brainstorm relevant costuming with other staff members before you confirm. You want a theme that's easy for everyone to participate. It could be as simple as asking people to wear their favourite wacky sweater or you can add to the hilarity by giving people funny items of clothing to wear. Reward full scale costume efforts with prizes. Get buy-in by letting people know there will be prizes before-hand!

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Doing Good, One Beer at a Time

There’s no denying that John Harrington, founder of Harrington’s Brewery knows a lot about craft beer. So when John and Derek McCullough, both long-time Mt Pleasant residents, got together to think of ways to raise money for the rebuild of the Mt Pleasant Community Centre, the conversation soon turned to beer.

From there, the idea of producing a Mt Pleasant series of beers was born, using the best and most popular of Harrington’s award winning craft beers.

Muritai Marketing, as local residents ourselves, decided to get behind this community initiative. On the 25th November 2015 to much fan fair, we launched four beers - Broad Reach, Ziraffe, Muddy Duck and Road Cone Red - under the by-line of ‘Good beer doing good.’

Combined with Mike McGurk’s stunning beer label designs, the beers are set to become a popular way to raise much needed funds to complete the centre.

Believed to be the first social enterprise initiative of its kind in New Zealand, every beer purchased equals a gold coin donation to the Mt Pleasant Community Centre rebuild. Timed to coincide with the summer time BBQ season these beers are a ‘hopping good’ Christmas gift for business clients and craft beer lovers alike.

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Fox & Associates and Sculpture on the Peninsula - Transforming land and landscapes

Cup week kicked off with Sculpture on the Peninsula, the South Island’s largest contemporary outdoor sculpture exhibition held at Loudon Farm, 6 – 8 November.

With more than 70 exhibits covering several hectares of farmland, Sculpture on the Peninsula is a testament to the way imagination can transform the landscape. And for sponsors, Fox and Associates, land surveyors and land development specialists, it’s a sponsorship that’s perfectly aligned to their mission; creating legacies with land.

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Cup Week; a week of women doing and achieving cool stuff

Cup and Show week has wound down to a close. And what a week it was, especially for the girls.

It started the week earlier with Michelle Payne on Prince of Penzance becoming the 1st female jockey to win the Melbourne Cup. Along with her brother and strapper, Stevie and their eight siblings, the win became an extraordinary family story.

The following week, women dominated with:

  • Kerryn Manning becoming the 1st female driver to win the New Zealand Trotting Cup
  • Lisa Allpress on Jimmy Mac winning the 152nd New Zealand Cup
  • Sam Spratt on Addictive Habit winning the Couplands Bakery Mile
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Marketing made for the way business is today