Amazing what drinking craft gin with friends on a balmy summer’s day, smelling the sea breeze and watching the sun setting over the ocean leads to! Joy and happiness as well as the inspiration for our new brand colour palette. But more on that later...

A great brand connects your core purpose or your why with who you are, what you do and how you do it. As your business changes and evolves, it’s important to make sure that your brand identity is still aligned with your business and fit for purpose.

If you are targeting new customers, delivering new products or services, entering new markets, or quite simply, your logo is outdated, a rebrand or refresh may be needed. We’ve refreshed our brand to better align with our why. Here’s what led to the changes.

The general idea of collaborative partnerships is that two heads are better than one when it comes to solving challenges. They are a great way to introduce your business to a new market, expand your business and referral networks and offer new products and services to your customers. Leveraging the strengths and abilities of others can also help fill your skill and capacity gaps so you can focus on what you do best.

While collaborative partnerships are an excellent way to grow your business, often the hardest part is developing them! Here’s our short guide on how to get started and make your collaborations effective so they work for you.

Assessing and measuring the success of your current marketing campaigns is one of the most important parts of your marketing strategy. By understanding what went well and what didn’t, you can make more informed decisions about where to put your efforts, resources and budget for future marketing campaigns.

Assessing your marketing results can be challenging if you don’t know what to look for. So, let’s start with 5 easy ways to review and evaluate your marketing. We recommend you aim to do this at least once a month.

We’ve all seen the small statuettes of the three wise monkeys, one covering his eyes who sees no evil, another his ears who hears no evil, and another his mouth who speaks no evil. But what has this to do with gaining testimonials?

The proverb has many associations with being of good mind, speech and action. Which is exactly what testimonials will do for your business. Testimonials prove that your business is reputable, that the good things people hear about your business are true and that you can do what you say you can do.

The three monkeys approach to gaining testimonials is simple and easy to remember - LOOK, LISTEN, ASK

You’ve succeeded in getting lots of leads, converting as many as possible into clients, and maximising the price of the initial sale. So far, so good! But there’s one more key step which is maximising the lifetime value of these customers.

The name of the game here is retention. Keeping your existing customers happy so they buy from you time and time again is critical for increasing profitable sales in any business. In fact, existing customers are 50% more likely to try new products and spend 31% more, on average, than new customers. Those are stats* that are hard to ignore!

So let’s get right into some easy ways to keep your customers happy and coming back for more. Here’s how with our top 7 tactics: