In our blog about Retaining Customers, we discovered an existing customer is likely to spend on average 60% more* than a new customer. That’s a stat hard to ignore! Keeping your existing customers happy so they buy from you again and again is a key strategy for increasing profitable sales in any business.
One such strategy is to recognise your customers who repeat purchase with something they want and value. A great way of doing this is by creating a simple and straightforward rewards programme.
There is a reason why traditional stamp card loyalty schemes are in most coffee shops – they work! Now days we are starting to see how technology can improve loyalty programmes such as these with quality data. Designed with ease of use in mind, here are our top 2 loyalty apps for small business:
Goody gives you everything you need to create loyalty programmes that connect with your customers through your online store.
Every time your customers make a purchase at your business, they earn and accumulate points that can be redeemed for rewards. Because you know them best, you can create goodies that you know your customers will love - and that work for your business too.
Based in Wellington, LittleMonkey have created a fully customisable app to suit your business’s needs. Unlike other options this one is branded to you and more importantly lists your company name in the app store, which means your customers are linked directly to you and not a third party.
Bonus tip – got heaps of loyalty cards in your wallet? Download the Stocard App and never have to go hunting in your wallet again! This free app securely stores your loyalty account numbers in one place, clearing up space in your wallet.
*Manta's and BIA/Kelsey's joint report "Achieving Big Customer Loyalty in a Small Business World"